Return & Refund Policy

At Comnia.shop, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.

By placing an order on Comnia.shop, you agree to the terms of this Return & Refund Policy.

1. Return Eligibility

We accept returns under the following conditions:

  • Items must be returned within 7 days of delivery
  • Items must be unused, unworn, and unwashed
  • Items must be in original condition with all tags attached
  • Items must be in original packaging

Returns will not be accepted if the product shows signs of use, damage, or alteration by the customer.

2. Non-Returnable Items

The following items are non-returnable:

  • Innerwear and undergarments
  • Accessories
  • Gift cards
  • Clearance or sale items
  • Customized or personalized products

3. Damaged or Incorrect Items

If you receive:

  • A damaged product
  • A defective item
  • Wrong product

Please contact us within 48 hours of delivery with:

  • Order number
  • Product photos
  • Issue details

We will review and resolve the issue as quickly as possible.

4. Return Process

To initiate a return:

  1. Contact our customer support at support@comnia.shop
  2. Provide order details and reason for return
  3. Wait for return approval
  4. Ship the product back to the provided return address

Unauthorized returns may not be accepted.

5. Refund Policy

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, refunds will be processed within 7–10 business days to your original payment method.

Processing time may vary depending on your bank or payment provider.

6. Shipping Charges

  • Original shipping charges are non-refundable
  • Return shipping costs may be the customer’s responsibility unless the return is due to our error

7. Exchange Policy

We offer exchanges for:

  • Size issues
  • Defective items
  • Wrong products

Exchange requests are subject to product availability.

8. Cancellation Policy

Orders can be canceled before shipment.

Once shipped, cancellation requests may not be accepted.

9. Contact Us

For return or refund-related questions:

Trade Name : comnia.shop

Owner: PORIYA TRUPATIBEN LALIT

Email: comnia20@outlook.com

Phone: 7623930324

Address: 90, Shreenathjidwar Society, Near Sitanager Chowk, Punagam, Surat, PO: Bombay Market, DIST : Surat, Gujarat - 395010